SALES POLICY
SHEUNDERWATER – General Sales Conditions
Welcome to SHEUNDERWATER! We are delighted to have you here and want to introduce you to our General Sales Conditions (GSC) in a clear and friendly manner.
ARTICLE 1. GENERAL INFORMATION AND CONTACT
Who are we?
SHEUNDERWATER is your trusted online store. We are located in our offices at Calle María Teresa León 2, 28051, Madrid, Spain. We are always ready to assist you. At the moment, we only operate online, so physical visits to our offices are not possible. However, we do offer the option of order pickup at our warehouses for free shipping and greater environmental savings.
How can we be contacted?
You can send us an email at sheunderwater@gmail.com or call us at 636488961. We are here to answer all your questions!
ARTICLE 2. OBJECT
What do these conditions regulate?
Our GSC are the rules of the game. They ensure that we are all on the same page when buying at https://sheunderwater.com/.
What happens if the GSC change?
We will always inform you of any changes. But don’t worry, the GSC you accept when placing your order will be the ones applied.
ARTICLE 3 – CONTRACT FORMALIZATION AND ORDERS
How much does it cost?
Prices are in euros, and taxes are already included. Before confirming your order, you will see the shipping costs.
Can I cancel an order?
Once confirmed, it cannot be canceled, so make sure to choose wisely. We will send you an email with all the details.
ARTICLE 4 – PAYMENT
How can I pay?
You can use a bank card or transfer. We accept Visa, MasterCard, and American Express.
Is it safe to pay by card?
Absolutely! We only need the visual cryptogram (CVV) to ensure security.
ARTICLE 5 – DELIVERY AND RECEIPT
Where do you deliver?
We ship to your home or you can pick up in-store. “I am actively working to offer discounts on shipping costs or even offer them for free at different times, so stay tuned!”
What do I do if something arrives damaged?
Check your package upon receipt. If there are issues, we have a detailed plan in the GSC.
ARTICLE 6 – RIGHT OF WITHDRAWAL AND DEADLINES
Can I return something?
Of course! You have 14 days from receipt to think it over. Let us know, and we will refund you in 14 days.
ARTICLE 7 – CONFORMITY WARRANTY AND LIABILITY
What if something goes wrong?
Don’t worry, we’re here to fix it! You have two years of warranty from delivery.
ARTICLE 8 – DATA PROTECTION AND COOKIES
What do you do with my data?
We only use your data according to our privacy policy. And cookies, only to enhance your experience.
ARTICLE 9 – FORCE MAJEURE AND FORTUITOUS EVENT
What if there is a problem beyond your control?
If something is out of our hands, we will let you know and find the best possible solution.
ARTICLE 10 – CONFLICT RESOLUTION AND JURISDICTION
What if there is a problem?
We will solve any problem together. If not, we will resort to mediation. If all else fails, we trust in justice.
Thank you for trusting in SHEUNDERWATER! We are excited to accompany you in your purchases. If you have more questions, we are here! Last updated: [Date]